To be acceptable, customers must send a valid screenshot within two hours of contacting the GTO team. Customer SS Must include the following information based on the requested product: 

1. Hotel (SS must be from booking.com Or Expedia.com) 
   – Hotel name 
   – Room name, type & number of rooms 
   – number of guests per room (age of infants per room) 
   – Check-in & out dates  
   – Room Type 
   – Borad type (BB / AI / FB / HB / RO) 
   – Price per room  
   – Price breakdown (taxes / fees / deposits) 

2. Flight (Must be an official airlines website, not a travel agency or google flights) 
   – Departure airport, Date and time 
   – Arrival airport, Date and time 
   – Airlines (GTO acceptable airlines – rejected ones listed below) 
   – Number of passengers (Adults) 
   – Number of infants (with the age) 
   – Baggage allowance 
   – Cabin / Class (Economy / Business / First ) 
   – Price per ticket & Total price 

3. Train: 
   – Departure city, Date and time 
   – Arrival city, Date and time 
   – Number of travellers (Adults + Children with age) 
   – Cabin / Class 
   – Price per ticket & Total price 

4. Car rental / Transportation: 
   – Car Type 
   – Pickup city (Location), Date and time 
   – Drop-off city (Location), Date and time 
   – Number of travellers 
   – Baggage allowance 
   – Price per ticket & Total price 

*** For the rest of the products, please get back to the parameters ***
 
General Rules: 
– We only book refundable hotels. Non-refundable hotel screenshots are only applicable if clients have Next Pass or Tomorrow Pass.  There’s a template for this. 
– We only book stand-alone flights / hotels. We don’t book package holidays. 
– We don’t book or make any reservation within less than 72 hours of check-in / departure date – except for customers who have Next Pass or Tomorrow Pass. 
– If the customer sent a SS for a refundable hotel, and based on our calculation it shows non-refundable quotation, we update the refundability deadline to end of today. 
– We don’t ask customers to book on their own, unless the customer shared a Non-refundable hotel and insisted on booking it. Then, we consult DM before getting back to the customer to inform them that they can book on their own, once done share the booking details and receipt with us and we will provide them with the 5% Kudos points. The Kudos points will be added to their GTO Wallet.