Documentation

• Booking Process
• Summary
• 1. Verifying Customer Screenshots
• 2. Price-Matching
• 3. Hotel taxes & Fees calculation
• 4. Quotation Preparation
• 5. Booking request sharing and confirmation
• 6. Payment collection / Credit deduction
• 7. Booking confirmation
• Cancellation Process
• Summary
• A. Request Verification
• B. Submit Cancellation request
• C. Refund Process
• Chat App Issues – Reporting Process
• Refund
• Refund Process
• Refund Credit usage
• Special Request
• If the booking is not confirmed
• If the booking is confirmed
• Valentine’s Cruise – Commission & Payment
• Stars On Board – Cruise Booking

• Flight
• Flight Parameters
• Hotel
• Hotel Parameters
• Transportation
• Transportation Parameters
• Activities
• Activities Parameters
• Gift Card
• AMAZON Gift Card Parameters
• Other Gift Card Parameters

• Frequently Asked Questions
• Frequently Asked Questions