- Train:
- Departure Date, Time & Location
- Arrival Date, Time & Location
- Duration
- Ticket Type
- Number of People
- Musical & Theatre shows:
- Quotation Type (Name of the show or ticket name)
- Date & Time
- Seat Category (eg: stage plan, Royal, Stalls, Grand Circle, etc)
- Seat Location (Seat row & Location)
- Number of people
- Location / Address
- Theme Park & Attractions:
- Quotation Type (Name of the show or ticket name)
- Date & Time
- Location / Address
- Ticket Type
- Number of Tickets
*Screenshots needed to be sent to TL for Flights along with the quotation file & msg:
- Client SS
- Price Match
- Cancellation Policy
- Conversion to GBP – if required
*Price Match Rule:
– if the client SS was sent within two hours.
– Exact price-match is required
– If we can’t find a price match, we should mention TLs and DMs and everyone and ask for a price match on the price match channel.
– If no one can find a price match, we can ask the customer if the SS shared was recent using the relevant template. If the SS shared is not recent. We can ask the client to resend.
– (Rare case) If the client sent a recent SS and it’s the same price we should make a team’s meeting with the client and let the client do the search during the call and then we can take SS from his price live and use it as a price match.
*How to calculate the Price Match percentage:
The difference divided by the client’s price, multiply 100.
**We need to always price match with the same currency**