• In Hotels Quotation: 
    

• Choose Quotation Type: Accommodation 

• In Accommodation Details: 

• Enter City name and Country. 

• Accommodation Name: Hotel Name 

• Accommodation Type: Choose the correct type as shown on the website 

• Rating: No. of stars under the Hotel name on website. 

• Full address of the hotel (In English) 

• Choose the board type based on the Customer SS 

• In Rooms: 

• Copy the room type from the website, number of adults, children (Make sure to copy the exact age of the child as customer’s request. 

• Copy the price from the customer’s screenshot and NOT from the website (Price in GBP after conversion in case of different currency) 

• After checking the type of membership, put the correct discount/Kudos point percentage. 

• In Price Details: 

• Copy the amount of the city tax/ Tourism Fee as mentioned on website in GBP (In case it is more than 4% of the total amount) 

• Copy the Damage Deposit amount as mentioned on website in GBP (Convert it to GBP if not mentioned in GBP) 

• Check-in and Check-out: 

• List the dates of customer’s requested dates and check the Cancellation before box and pick the date of the day 4 days before the earliest mentioned date on either Tripiology or the Booking website. 

• In case the hotel is not available on Tripiology, we should deduct 7 days from the mentioned cancelation date on Booking. 

Example:  

Booking.com cancellation date is 27 Jan 2026,  

• Room is available on Tripiology: cancellation date is minus 4 days = 23 Jan 2026 

• Room is not available on Tripiology: cancelation date is minus 7 days = 20 Jan 2026 

• Payment: Choose the wallet type and amount if the customer is willing and eligible to use credits. 

*Screenshots needed to be sent to TL for Hotels along with the quotation file & msg: 

• Client SS 

• Price Match  

• Cancellation Policy 

• Payable Online or not? 

• Tripiology Tax 

• Conversion to GBP if required  
    

*Price Match Rule:  
 
– If the client SS was sent within two hours. 

– Variance between our price including T&F and customer’s price including T&F should not exceed 10%. 
 
– If we can’t find a price match, we should mention TLs and DMs and everyone and ask for a price match on the price match channel. 
 
– If no one can find a price match, we can ask the customer if the SS shared was recent using the relevant template. If the SS shared is not recent. We can ask the client to resend. 
 
– (Rare case) If the client sent a recent SS and it’s the same price we should make a team’s meeting with the client and let the client do the search during the call and then we can take SS from his price live and use it as a price match.  
 
 
*How to calculate the Price Match percentage: 
 
The difference divided by the client’s price, multiply 100. 

**We need to always price match with the same currency** 

When calculating the price for the hotel, we need to stick to the client price