Whenever a customer contacts us to cancel a booking, we need to verify a few things first before carrying on with the cancelation process. This can be listed in the following points:
- Ensure the customer is contacting us from his own WA group, Interakt conversation, or the QCS chat.
- Download the quotation and confirmation files to ensure that the booking is refundable: Cancellation date is within the cancellation window.
- If the customer requested to cancel a flight booking, we should inform the customer that the request will be subject to the Airline’s fare Rules, and it may charge fees for the cancellation requests. Check with the reservation team to find out if this is doable.
Once we Verify and confirm the above-mentioned key points, then we can proceed with the cancelation process.