Submitting cancellation request requires two steps: 

1. DM Approval: 

In our Thread on MS Team, we send the following, mentioning the DM and requesting their approval: 
 

• Client Name 

• Client Membership 

• Client phone number 

• Downloaded Quotation & confirmation files for the booking that the client requested to cancel. 

• take a SS from client chat showing that the client requested to cancel this booking. 

• Screenshot from the credit sheet (In case the customer booked using credit or points) 

***Once the DM approves the cancellation, based on the payment type and the credit that the customer used, the DM will confirm the applicable REFUND method/s  

2. Send the request to the relevant Team: 

Once the DM approves, then we send the request to the relevant team as follows:  

• Copy the same information we shared with the DM in the thread 

• Send it in a new post in the ( GTO members requests to cancel bookings | Group Chat | Microsoft Teams)  

• Attach a SS from the DM approval to cancel. 

• After sending the request, we must inform the client that we have sent his cancellation request to the relevant team and confirm with him the refund method.