## Once booking is confirmed through the reservations team, we need to confirm that the amount is deducted from the customer’s wallet!
This can be done by notifying the CREDIT TEAM (Fatma Zaazaa) to deduct it from the client’s credit and update both: Credit sheet and our GTO system. Below are the steps:
- Ensure booking is done and confirmed on one of the above-mentioned channels.
- Forward the post from (Client Payments) group and share it with the Members credit Group ( Members Credits | Group Chat | Microsoft Teams )
Make sure to mention in the post the amount that should be deducted as follows:
Dear Fatma,
Kindly deduct the following amount from the customer’s wallet:
– Customer Name + Membership Type + Phone number
– Amount: xxxx GBP
– Wallet (Promotion / product name)
- Fatma Zaazaa will then react to the message: this means your request is received and being processed.