- Common requests, such as early check-in or late check-out, are subject to availability and please use the template.
- Other requests, check the special request validity with the Reservations team (Reservation Enquiry Group)
- Mention the Special request in the post (In Client payments group)
- Take a screenshot of your communication with the reservations team and add it to the post (Optional)
- Inform the customer that we have shared their request, and it is not guaranteed and subject to availability at the check-in time.