GTO Helper

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Processes

Booking Process

Summary

1. Verifying Customer Screenshots

2. Price-Matching

3. Hotel taxes & Fees calculation

4. Quotation Preparation

5. Booking request sharing and confirmation

6. Payment collection / Credit deduction

7. Booking confirmation

Cancellation Process

Summary

A. Request Verification

B. Submit Cancellation request

C. Refund Process

Chat App Issues – Reporting Process

Refund

Refund Process

Refund Credit usage

Special Request

If the booking is not confirmed

If the booking is confirmed

Valentine’s Cruise – Commission & Payment

Stars On Board – Cruise Booking

Special Request

Last updated

Whenever a customer is having a Special request, we should follow one of the two below processes

Still stuck? How can we help? Get Help

← Refund
Valentine’s Cruise – Commission & Payment →
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